FAQ

Frequently Asked Questions

Application + Removal

How do I apply SHESLAY press-on nails?
Prep your nails by pushing back cuticles and cleaning with the prep pad. Choose your sizes, apply glue or adhesive tabs, and press firmly for 30 seconds.
How do I remove my nails safely?
We’ve made removal super easy with our SheSlay Nail Glue Remover — a gentle, no-soak formula that lifts nails effortlessly without damaging your natural nails.
How long do SHESLAY nails last?
With proper application, SHESLAY nails can last up to 2 weeks or even longer — giving you a flawless, salon-quality manicure that stays put.

Product Info

Can I reuse SHESLAY nails?
Yes! Remove them carefully, clean off glue or tab residue, and store them safely for reuse.
Do SHESLAY nails damage natural nails?
No — when applied and removed properly, SHESLAY nails are completely safe and gentle on your natural nails.
Do you offer different shapes and lengths?
Yes! From short square to long stiletto and coffin styles, SHESLAY offers designs for every mood.

Shipping

Where do SHESLAY orders ship from?
All orders are shipped directly from our U.S. warehouse in Virginia, USA.
How long does delivery take?
Orders are processed within 1–2 business days. U.S. shipping takes 3–6 business days, while international orders may take 7–15 business days.
Do you ship internationally?
Yes! SHESLAY ships worldwide. Delivery times vary based on your location.
How can I track my order?
Once shipped, you’ll receive an email with a tracking link so you can follow your order in real-time.

Returns + Exchanges

Can I return or exchange my order?
Due to hygiene reasons, opened or used items can’t be returned. If your order arrives damaged or incorrect, contact us within 7 days for a replacement or store credit.
Can I cancel or change my order?
Orders can be changed or canceled within 2 hours of purchase. Contact us at support@sheslay.com.
My order says delivered but I didn’t get it. What do I do?
Check with your local post office or neighbors first. If you still can’t find it, contact us — we’ll help resolve it.

Customer Service

How do I contact SHESLAY support?
Email us at support@sheslay.com. We respond within 24–48 hours.
Do you collaborate with influencers?
Yes! We love partnering with beauty creators. Email us your social links to join our ambassador program.